There are a number of ways to get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a ticketing system. It is the least complicated method of correspondence for a number of reasons. In the event that no client support team representative is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. Also, you can copy/paste extensive bits of information without worrying about spelling errors, and in case a specific issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in one and the same place, so each party can always see the comments written by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to supply information or to follow guidelines, you will have to use at least two separate admin consoles and this number might increase in case you’d like to administer multiple domains. Furthermore, many web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Website Hosting

In contrast to what you may find with many other web hosting providers, the trouble ticket system that we’re using with our Linux shared website hosting service is an integral part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to memorize several logon credentials, as you’ll be able to manage both your tickets and the hosting account itself from one location. So, if you have an inquiry or run into a difficulty, you can touch base with our customer service team members instantly. Our ticketing system includes a smart search mechanism. This means that even if you’ve posted an abundance of tickets over the years, you will be able to track down the one that you need without much effort. Plus, you can read knowledge base suggestions for resolving commonly met complications.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you wish to contact our tech support team members, you will be able to open a ticket straight from your Hepsia hosting Control Panel instead of going through a totally different help desk support platform as you will have to do with the vast majority of hosting companies on the marketplace. Our integrated ticketing system will enable you to send a new ticket with ease and to search through older tickets using an intelligent search box. Plus, you’ll be able to take a look at the relevant knowledge base articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can accomplish all the above-mentioned operations without leaving your Control Panel at any time, which implies that in case you come across any complication or have an inquiry, you can get in touch with our support engineers and resolve the problem in question within the hour via one single platform.