A live chat is among the ways of communication supplied by some website hosting suppliers as part of their support services. Determined by the company, the chat is used for pre-sales, billing and/or tech support. This way of communication is faster compared to a support ticket and it'll make it much less likely to misspell or misunderstand anything compared to a phone call with an agent. Furthermore, if the trouble that you experience needs some time to be reviewed and resolved, you'll be able to do something different meanwhile rather than just waiting, as you would have to do if you call. Also, you can employ a live chat assistance service absolutely free provided that you have web accessibility even when your web hosting provider is located in a different country and they don't have a local phone number you can call.

Live Chat Support in Shared Website Hosting

In addition to the telephone and ticket support, we offer live chat support as well. You can get in touch with us every single day, including holidays and weekends, and we will give you more details about the Linux shared website hosting service that we supply in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Though for solely technical matters you'll need to open a ticket to our tech support team, because such matters need more time to be taken care of, you can still get in touch with us on our live chat for some tech details. For example, we will assist you to set up an e-mail address in your email client or troubleshoot a number of problems, saving you plenty of time. Even if our phone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every day, even on holidays and weekends. It is one of the best ways to find out more information about our Linux semi-dedicated hosting service in case you do not have an account yet or to have some issue resolved in case you are a client and our customer support agents will help you promptly regardless of the time of the day you join our chat. If you're hestitating which plan is more suitable for your web sites, if you need a piece of advice whether you should acquire a particular upgrade and how to obtain it or when you've got difficulties installing an e-mail account on your machine, you will be able to get in touch with us and we'll provide you with the necessary details right away. The live chat is accessible even after our telephone lines go off for the day, which means that when you have an account here, you can be certain that you'll always benefit from timely assistance with any question or trouble that comes up.