One-Hour Response Guarantee in Shared Website Hosting
If you’re using any of our Linux shared website hosting service and you have an enquiry or encounter a certain complication, you can touch base with us 24/7/365 by submitting a client support ticket or by sending an e-mail and we’ll make sure that you have a reply in no more than one hour. If the issue can be sorted out, we’ll do it before we respond to you, while if there’s something that you have to do on your end, we will give you all the needed info – what possible solutions to try, what settings to check, etc. Usually, you’ll obtain a response within no more than 30 minutes, so waiting around for hours and hours or even for more than one day to get support is something out of the question. Our 1-hour reply guarantee applies to any enquiry that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a ticket from your web hosting Control Panel or send an email related to your semi-dedicated server, you will obtain a response within only one hour. You can touch base with us whenever you want in regards to technical, general or billing matters and given that we are available day and night, you will always obtain assistance in a timely manner. Based on the specific question or issue, we’ll supply you with more details, rectify the obstacle if it has been caused by something that’s within our reach or advise you on how to proceed in case you have to alter a particular setting for an app that we cannot access. You can just forget about waiting for a whole day for each answer. As it is, in most cases we reply to tickets and emails within no more than twenty to twenty five minutes.