If you’ve ever got any inquiries with regard to your hosting account or you encounter a problem with your sites, you’ll need to touch base with the respective hosting provider’s client support team. It may not make a difference how soon they’ll reply if you’ve got a generic enquiry, but an issue such as an unsuccessful web application update, for instance, may result in your site becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to get back to you, the longer the website will be offline. In case you offer services or goods online, any outage will influence your website in a damaging way and you may lose current or prospective customers. Lots of hosting providers, particularly resellers, respond to e-mails and tickets within 24 hours, but in the e-world that’s far too long, as clients will rarely come back to a site that’s not working properly for an extended period of time.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using any of our Linux shared website hosting service and you have an enquiry or encounter a certain complication, you can touch base with us 24/7/365 by submitting a client support ticket or by sending an e-mail and we’ll make sure that you have a reply in no more than one hour. If the issue can be sorted out, we’ll do it before we respond to you, while if there’s something that you have to do on your end, we will give you all the needed info – what possible solutions to try, what settings to check, etc. Usually, you’ll obtain a response within no more than 30 minutes, so waiting around for hours and hours or even for more than one day to get support is something out of the question. Our 1-hour reply guarantee applies to any enquiry that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a ticket from your web hosting Control Panel or send an email related to your semi-dedicated server, you will obtain a response within only one hour. You can touch base with us whenever you want in regards to technical, general or billing matters and given that we are available day and night, you will always obtain assistance in a timely manner. Based on the specific question or issue, we’ll supply you with more details, rectify the obstacle if it has been caused by something that’s within our reach or advise you on how to proceed in case you have to alter a particular setting for an app that we cannot access. You can just forget about waiting for a whole day for each answer. As it is, in most cases we reply to tickets and emails within no more than twenty to twenty five minutes.