Although this isn't the keyaspect to identify a dependable shared website hosting company from a bad one and a reseller from an actual supplier, having the option to call and consult with a live person is a sign that you are not dealing with a one-person firm and that you can get in touch with someone if you need support. The phone support for web hosting services may range from common to expert, therefore the issues that can be resolved through a call differ depending on the particular company. In the general case, these matters are simpler and include billing or 1st level technical issues as more complex issues generally require a support ticket where both you and the sysadmins can track what is going on with a particular issue. Nevertheless, the option to call your provider can save you a lot of time and efforts for the countless tiny problems which may eventually appear when you manage your hosting account.

Phone Support in Shared Website Hosting

If you choose to acquire one of our Linux shared website hosting service, you'll be able to get in touch with our customer support team over the phone for 14 hours a day. We can help you select the proper plan for your websites since we are aware that it is better to discuss these issues with a live person. In case you already have an account, we will help you with any sales/billing questions and general matters, even with some tech troubles that don't involve a lot of time or escalation to a system administrator as it'll be more convenient to open a support ticket for time-consuming troubles and have the entire correspondence in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs per day as part of the support services for every single semi-dedicated server plan that we provide. As some issues are more complex and time-consuming, you will have to open a support ticket in case you experience such a problem, but for all billing, general or small-scale technical issues you can always call us and we will assist you instantly so as to save you the time you'll have to spend on creating a ticket. Even if you don't have an account yet, you're able to find out if you can host your internet sites on our cutting-edge cloud platform or you will be able to get any other general info about our semi-dedicated services. We have local phone numbers in the U.S.A., the UK and Australia along with an international number, which means that you're able to call the one which is closer to your region.