24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of getting assistance promptly, that's why our shared website hosting services include 24/7 support as well as various means of communication. If you don't have an account yet, you can easily call us or take advantage of our live chat and talk to a live agent, in order to find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up purchasing a service which you can't use. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs more investigation. Unlike the vast majority of providers out there today, we respond to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get timely support, especially if your website is not functioning properly for whatever reason. All our Linux semi-dedicated hosting service feature 24/7 customer and tech support, thus if anything comes up, you'll be able to use a number of methods to get in touch with us - telephone line with several local numbers around the world, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and general issues, so in case you do not have an account yet, for example, you are able to get more information regarding our solutions, or we can help you with less difficult technical matters. The other two options are for strictly technical matters or anything which is more time-consuming considering that it's easier to follow the correspondence between you and our technical support crew. The guaranteed maximum reply time for them is merely an hour, the regular one - 15-20 minutes, so you won't need to wait for an entire day so as to receive support as you may need to do with other service providers.
24/7 Customer Support in VPS Servers
Using our VPS web hosting service, you won't have to wait for more than one hour in order to receive assistance for any problem that you could experience with the server or the software which comes pre-installed with it. We guarantee this short reply time for all tickets which you open through your billing Control Panel or e-mail messages which you send to our tech support crew. Furthermore, we have local phone numbers in a number of countries around the globe as well as a live chat service where we will assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 through the various methods of communication, so no matter what your question or issue is, there will always be somebody to help you right away. In case you need assistance with third-party software, which you cannot deploy or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time warranty, you will receive timely support when you purchase a dedicated server through our company. Our customer and tech support crews are available 24/7/365, as a result if you open a ticket from your billing account or you send an email message about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the better option in case the matter involved needs more time to be resolved or in case it should be sent to our admins, since it's much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you can give us a call or talk to a live agent using our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.