Tech Support Channels
A One–Hour Ticket Response Time Guarantee
Every single support request you submit to us will be attended to within maximum 1 hour. If your trouble ticket or e–mail requires additional assistance from an administrator, we will timely forward it and leave a note to notify you that your case is being examined. If you order our Managed Servers package, all of the server management tasks included there will be performed at a time that is suitable for you.
A Top–Quality Help Desk Support Service
We’ll be at your disposal 24x7 to reply to any queries that you may have connected with our Web Site Control Panel or any of the applications that we have pre–installed for you on the server. If you also require assistance tackling server admin procedures, you can examine our Managed Servers package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
Our Web Site Control Panel is pre–installed for each dedicated server. Among its characteristics is a rather useful integrated knowledgebase that will guide you step by step on everything that you can do. Most educational articles have video versions that demonstrate all the operations that you can carry out in a very illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.